Conflict Resolution

• Understanding the context and causes of conflict
• Individual vs. team based conflicts
• Personal conflict handling responses and reactions
• From victim mode to conflict ownership mode
• Facing your fears and how they impact on your ability to confront and resolve conflict
• Awareness of own interaction styles
• Awareness of impact of others' interaction styles on self
• Having difficult conversations
• Listening, not just hearing
• Decoding hidden messages
• Acknowledging and sifting through emotions
• Disclosing Information and Feelings
• Separating what matters from what's in the way
• Dialogue as a means of confronting and preventing conflict
• Working towards resolution
• Building a collaborative attitude
• Learning from your conflicts

• Managers and Supervisors
• Project Leaders and Team Leaders
• Team Members
• Anyone wishing to improve their skills with respect to managing conflict.

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By completing this practical course you will:

• Understand what Conflict is
• Understand how your history and conditioning influences your conflict handling style.
• Have a better understanding and applying a Conflict Resolution Model.
• Gain an understanding of your personal conflict handling style and the implications thereof.
• Understand the interpersonal skills required for effective conflict handling and applying these skills successfully.
• Gain an insight into the role of the conscious and sub-conscious in escalating and/or resolving conflict.
• Practice your skills in a simulation exercise.

2 hours

9 online assessments to complete

R995.00 (excl VAT)

*In Production*

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